Welcome to NEXGO’s Client Area. Use this section to access development kits, management systems, 24/7 customer support and professional services for your custom applications.

We’re here for you

Contact our 24/7 Technical Support team now. We’re ready to assist you!

More Contact Information

Wireless Service Portal

Start your wireless service, set up your wireless bill and more.

Library Resources

Collection of product documents, forms and more.

Developer Portal

Support materials are available to enhance your customer experience.

Terminal Access Portal

A web-based interface for real-time device management.

FAQ

Got questions? We’ve got answers! Visit our Frequently Asked Questions (FAQ) for more information. 

Processor Support

Complete list of our partner companies. 

Additional Resources

NEXGO’s focus is always on customer satisfaction. We have built a solid reputation of manufacturing quality products with an excellent record of meeting the repair, replacement, and warranty needs of our customers.

Please complete our RMA Equipment Refund Form and obtain a RMA number prior to returning a terminal. Submit the completed form via e-mail to rma@nexgo.us or fax to 1.949.266.5658. NEXGO will issue a RMA number within 24 business hours of being received. This grants a tentative authorization to ship the product(s) to NEXGO.

Equipment must be returned within 30 days of the original purchase date. All items accepted for return are subject to a 10% restocking fee.

Please contact our RMA department with any questions at 1.866.392.8326 (Opt. 2) or via e-mail at rma@nexgo.us.

Please complete our RMA Repair Authorization Form and obtain a RMA number prior to sending a terminal for repair. Submit the completed form via e-mail to rma@nexgo.us or fax to 1.949.266.5658. NEXGO will issue a RMA number within 24 business hours of being received. This grants a tentative authorization to ship the product(s) to NEXGO for evaluation.

Upon receipt of a malfunctioning unit, NEXGO will assess the extent of the problem. If no hardware defect is found, a “no problem found” fee will be assessed. NEXGO does not provide loaner equipment, but customers may purchase replacements, if necessary.

Under our warranty, any NEXGO equipment found to be defective within the stated warranty period will be repaired, at no charge, and shipped back via UPS ground.

If equipment is beyond the warranty period, NEXGO will notify the customer of the cost to repair, obtain written approval, and then ship it back via UPS ground.

The standard turnaround time is 5 to 10 business days. Rush delivery is available for an additional fee.

Please contact our RMA department with any questions at 1.866.392.8326 (Opt. 2) or via e-mail at rma@nexgo.us.

Please complete our RMA Equipment Replacement Form and obtain a RMA number prior to sending a terminal for replacement. Submit the completed form via e-mail to rma@nexgo.us or fax to 1.949.266.5658. NEXGO will issue a RMA number within 24 business hours of being received. This grants a tentative authorization to ship the product(s) to NEXGO for evaluation.

Upon receipt of a malfunctioning unit, NEXGO will assess the extent of the problem. If no hardware defect is found, a “no problem found” fee will be assessed. NEXGO does not provide loaner equipment, but customers may purchase replacements, if necessary.

Warranty equipment can be replaced through our replacement policy. Out of warranty equipment is not eligible for this option. For out-of-warranty equipment, the customer must pay to have the equipment fixed or can purchase new equipment.

Please contact our RMA department with any questions at 1.866.392.8326 (Opt. 2) or via e-mail at rma@nexgo.us.